Introduction
At OmniGrow ("OmniAgent", "we", "us", or "our"), we respect your privacy and are committed to protecting the technical and personal data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform, Voice AI services, and related tools (collectively, the "Services").
By accessing or using OmniAgent, you agree to the collection and processing of your information in accordance with this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our Services:
Account and Organization Information
- Profile Data: Your name, email address, and organization details provided during registration.
- Billing Information: Payment history, billing address, and transaction details for credit purchases (processed by secure third-party payment processors).
Technical and Operational Data
- API Keys and Credentials: Credentials provided by you for third-party integrations (e.g., LLM providers, external APIs) are securely stored and processed solely for the purpose of executing the requested functionality.
- Agent Configurations: Instructions, prompts, logic graphs, and configurations you create for your AI agents.
- Execution Logs: Metadata regarding agent executions, tool usage, latency, and success/failure rates.
Voice Data (If Applicable)
If you utilize our Voice AI services, depending on your configuration, we and our infrastructure providers may process audio streams, generated transcripts, and call metadata to facilitate the communication flow.
Usage and Analytics Data
We automatically collect diagnostic and usage data, such as IP addresses, browser types, interaction with platform features, and cookies to ensure platform reliability and improve the user experience.
How We Use Information
We use the collected information for the following purposes:
- Service Delivery: To operate, maintain, and provide the core functionalities of the OmniAgent platform.
- Billing: To deduct credits accurately based on your platform usage.
- Security: To detect, prevent, and address technical issues, fraud, and abuse.
- Improvement: To analyze usage patterns to optimize latency, reliability, and feature development.
- Communication: To send administrative notices, service updates, and support responses.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information. Specifically, sensitive data such as API keys and external credentials are encrypted at rest and in transit.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use acceptable means to protect your data, we cannot guarantee its absolute security. You are responsible for keeping your OmniAgent account credentials confidential.
Third-Party Services
OmniAgent is an orchestration platform. When your agents interact with external LLMs, tools, or APIs configured by you, your data (including prompts and execution context) is transmitted to those third parties. We are not responsible for the privacy practices of the third-party providers you choose to integrate with.
We may also share necessary technical data with trusted infrastructure providers who assist us in operating our platform, subject to strict confidentiality obligations.
User Rights & Retention
You may access, update, or request deletion of your account information at any time through your dashboard or by contacting support.
We retain your information for as long as your account is active or as needed to provide you Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, execution logs and configurations may be permanently deleted or securely anonymized in accordance with our retention schedule.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: omnigrow.in@gmail.com