Overview
At OmniGrow ("OmniAgent", "we", "us", or "our"), our billing model is entirely credit-based. Users add funds to their OmniAgent wallet in exchange for OmniAgent Credits, which are then consumed based on platform usage such as AI agent executions, Voice AI minutes, and tool operations.
Because our infrastructure incurs immediate hard costs from underlying AI models and cloud providers when credits are consumed, we have established the following refund policy to ensure fairness and sustainability.
Credit Purchases
When you purchase OmniAgent Credits, the transaction is generally considered final and non-refundable once the credits have been added to your wallet, except under specific circumstances outlined below.
OmniAgent does not charge recurring monthly subscription fees for access; you only pay for the credits you add. Therefore, there are no "subscription cancellations" to refund.
When Refunds May Be Requested
We will review and may grant refund requests in the following specific scenarios:
- Duplicate or Accidental Payments: If you accidentally process the same payment twice due to a technical error on our platform or a billing glitch.
- Failed Service Delivery: If you purchased credits but a technical error on our end prevented them from ever being credited to your wallet, and we cannot resolve the issue.
- Unused Credits (Under Specific Conditions): If you have made a large, manual pre-payment for enterprise credits and have not consumed them, you may be eligible for a partial refund of the completely unused portion within 14 days of purchase, minus a processing fee.
Non-Refundable Cases
Refunds will not be granted in the following scenarios:
- Consumed Credits: Any credits that have already been consumed through platform usage (e.g., executing agents, using Voice AI) cannot be refunded, as the compute and provider costs have already been incurred by us.
- Promotional or Bonus Credits: Credits granted for free, through promotions, or as goodwill gestures have no cash value and cannot be refunded or exchanged.
- Account Suspension: If your account is suspended or terminated due to a violation of our Terms of Service (e.g., generating illegal content, abuse, or fraud), any remaining credit balance is forfeit and non-refundable.
- Change of Mind: We do not offer refunds on partially used credit balances simply because you have decided you no longer wish to use the service.
How to Request a Refund
If you believe you are eligible for a refund under this policy, please submit a request by contacting us at [SUPPORT EMAIL] or via our Contact page.
Your request must include:
- Your OmniAgent account email or Organization ID.
- The date and amount of the transaction.
- A clear explanation of why you are requesting a refund.
We aim to review all refund requests within 5 to 7 business days. If approved, refunds will be issued to the original payment method used for the purchase. Please note that it may take your bank or credit card company several additional business days to process and post the refund to your account.